(1) If you have not received emails that you are supposed to receive, please first check your spam folder or its equivalent, like "junk", "social", "promotions" folders.
(2) If you can successfully submit a password recovery request, that means your account info is in our system; otherwise, check if the email is spelled correctly.
(3) The temporary password that you will receive via email can NOT be used to log in our system. It is only useful to reset your password.
(4) It is possible that all emails we sent to you were blocked by your email service provider. If you suspect that is the case, please
contact us (with a different email).